Replying to GetYourGuide reviews
GetYourGuide suppliers reply in the Supplier Portal, under Performance and then Reviews, to reviews from the last 30 days, and can't edit a reply once it's sent. Word of Tour drafts each reply in the guest's language, within 400 characters and without links, emails or phone numbers. You paste it into the Supplier Portal and send it yourself.
GetYourGuide reply rules at a glance
| Rule | What GetYourGuide says | What Word of Tour does |
|---|---|---|
| Reply length | No hard limit published; more than 10 words to show on the activity page | Drafts stay within 400 characters |
| Links | No specific rule; avoid promotional content | Leaves links out and flags any you add |
| Emails and phone numbers | Don't share personal contact details | Leaves them out and flags any you add |
| Who sends the reply | The supplier, in the Supplier Portal | You do: Word of Tour copies the reply and opens the Supplier Portal |
"GetYourGuide says" covers only its own help pages, listed under Sources. Word of Tour's limits are the ones its reply editor checks.
What GetYourGuide's own guidance says
- Reply in the Supplier Portal: Performance, then Reviews, then Reply. [1]
- You can only reply to reviews posted within the last 30 days. [1]
- Replies can't be edited after you send them, and a reply rejected in moderation can't be resubmitted. [1]
- Star-only reviews, with no comment, can't be replied to. [1]
- A reply needs more than 10 words to appear on the activity page. Shorter replies reach the guest only by email. [1]
- A reply can include at most 5 emojis. [1]
- Templated or promotional replies, and unnecessary mentions of GetYourGuide, may be filtered out of the activity page. The guest still receives the reply. [1]
- Replies are translated into the traveler's language automatically when needed. [1]
- Keep it brief: two short paragraphs at most is ideal. [2]
- Don't share personal contact details, pitch other tours, or discuss prices and refunds in a reply. For booking concerns, the guide suggests pointing guests to GetYourGuide's Customer Care team. [2]
How Word of Tour works with GetYourGuide
- 1 A rule in Gmail or Outlook forwards GetYourGuide's "new review" emails to your Word of Tour address, so each review lands in one inbox with your other platforms.
- 2 Each review comes with a reply drafted in the guest's language, within 400 characters and without links, emails or phone numbers. You read it and adjust it; the editor flags anything that breaks these rules.
- 3 Word of Tour doesn't post to GetYourGuide for you. One click copies the reply and opens the Supplier Portal, where you paste it and send it.
Questions
How long do I have to reply to a GetYourGuide review?
30 days. GetYourGuide only accepts replies to reviews posted within the last 30 days, and suggests replying within a few days while the experience is fresh.
Can I edit a GetYourGuide reply after sending it?
No. Replies can't be edited once sent, and a reply rejected in moderation can't be resubmitted, so read it carefully before you send it.
Why isn't my reply showing on my GetYourGuide activity page?
GetYourGuide only shows replies of more than 10 words; shorter ones reach the guest by email only. Replies with more than 5 emojis, promotional or templated language, or unnecessary mentions of GetYourGuide can also be filtered out, though the guest still receives them.
Can Word of Tour post replies to GetYourGuide for me?
Not today. Word of Tour has no way to post replies to GetYourGuide yet. One click copies your reply and opens the Supplier Portal, where you paste it and send it.
How do GetYourGuide reviews reach Word of Tour?
By email forwarding. You set a rule in Gmail or Outlook that forwards GetYourGuide's "new review" emails to your Word of Tour address. Each review then shows up in your inbox with a drafted reply.
Sources
- [1] Replying to customer reviews in the Supplier Portal · GetYourGuide Supply Partner Help Center · updated
- [2] Writing effective review responses · GetYourGuide Supply Partner Help Center · updated
Drafted with AI from the pages above and Word of Tour's own reply rules, then checked against both. Platforms change their rules; their help pages have the final word.