Refunds and cancellation

Free trial

Every plan starts with 14 days free. Cancel before the trial ends and you won't be charged.

Cancelling

You can cancel at any time in Settings → Billing, or email us and we'll cancel within one business day. You won't be charged again, and you keep access until the end of the period you've paid for.

Refunds

If you cancel within 14 days of your first paid charge, we refund that charge in full. Just ask.

After that, charges aren't refunded, including for part of a month. If we ever charge you by mistake, we refund it.

Founder plan

The founder price lasts 12 months from your first paid charge. Then the regular price applies. [CONFIRM: whether the founder price comes back if a customer cancels and returns.]

After you cancel

Your printed QR cards keep working: guests who scan them still land on your review pages. Scan counts, alerts, reports and the inbox stop.

We delete your reviews, replies and settings within [RETENTION PERIOD]. Ask before then and we'll send you an export.

Contact

Questions about this page? Email us: hello@wordoftour.com