Terms of service

What we provide

Word of Tour collects your reviews in one inbox, drafts replies, sends alerts and monthly reports, and makes QR review cards for your tours. What you get depends on your plan. We improve the service over time. If we remove something your plan includes, we'll tell you at least 30 days before.

Your account

Give us accurate details and keep your sign-in secure. You're responsible for what happens in your account, including what your staff do. Tell us straight away if you think someone else has access.

Trial, plans and payment

Every plan starts with a 14-day free trial. After that, plans are billed monthly in advance through Polar (polar.sh), our merchant of record, at the price on our pricing page for the number of tours you run. [CONFIRM: whether prices include sales tax or VAT.]

The founder offer gives our first 10 customers 50% off for 12 months. After that, the regular price applies. If we change our prices, we'll email you at least 30 days before your first bill at the new price.

Cancelling and refunds

You can cancel at any time. Our refund and cancellation policy explains what happens to your billing, your data and your QR cards.

Read the refund and cancellation policy

Review rules you agree to follow

Review platforms protect the trust in their reviews, and so do we. When you use Word of Tour, you agree to:

• Ask every guest for a review the same way, and never send only happy guests to a review page.
• Never offer discounts, gifts, upgrades or anything else in return for a review.
• Never write, edit or post a review for a guest, or pose as a guest.
• Follow each platform's own rules for reviews and replies.
• Upload guest contact details only when you're allowed to use them, and only for guests who booked with you directly.

We may suspend an account that breaks these rules. When we can, we'll tell you why first.

Drafted replies and estimates

AI models draft replies from the review and your brand voice, and a draft can be wrong. Read every draft before you send it: what you post is your reply. On the Done-for-you plan, we check each draft before we post it for you.

Booking figures in the app and in reports are estimates, shown as ranges, not promises. We don't guarantee more reviews, a higher rating or more bookings.

Your data

Your reviews, replies and settings stay yours. You let us store and process them only to run the service for you, as our privacy policy describes. For the guests' personal data in the reviews you manage, you decide what is processed, and we process it on your behalf. [CONFIRM: offer a data processing agreement to customers in the EU and UK.]

Read the privacy policy

Review platforms

Google, Tripadvisor, GetYourGuide and Viator are independent companies, and we aren't affiliated with them. They can change their rules or tools, or remove reviews or replies, at any time. We can't control that and aren't responsible for it.

Availability

We work to keep Word of Tour running and your data safe, but we can't promise the service will always be available or free of errors.

Liability

As far as the law allows, we aren't liable for indirect losses such as lost bookings or profits, and our total liability is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits liability that the law doesn't allow us to limit. [LAWYER TO REVIEW]

Changes to these terms

If we change these terms in a way that matters, we'll email you at least 30 days before the change takes effect.

Governing law

These terms are governed by the laws of [GOVERNING LAW], and disputes go to the courts of [COURTS].

Contact

Questions about this page? Email us: hello@wordoftour.com